Refund and Return Policy
Effective Date: December 9, 2024
At Vintatopic, we are committed to providing our customers with the highest-quality luxury handbags. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our comprehensive Refund and Return Policy. Our goal is to ensure that your shopping experience is seamless and hassle-free.
1. Return Eligibility
We accept returns on most items within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
- The product must be in new, unused condition and returned with all original packaging, including tags, dust bags, or protective covers.
- The item must be accompanied by the original proof of purchase, such as the order confirmation email or receipt.
- Items marked as Final Sale or Non-Returnable are not eligible for returns, exchanges, or refunds. These items will be clearly indicated on the product page at the time of purchase.
Important Note: Returns that do not meet the above criteria will not be accepted, and the item will be returned to the sender at the sender’s expense.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at info@vintatopic.click within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
- Prepare Your Return: Once you receive the RMA number, carefully repackage the item in its original packaging, ensuring that it is secure and protected for the return journey.
- Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
- Return Address: Once we have received your return request and RMA number, we will provide the return shipping address.
3. Refund Process
Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, a refund will be issued to your original payment method.
- Refund Timeframe: Refunds typically take 7-10 business days to process after we have received the returned item. Please note that the refund may take additional time depending on your payment provider’s processing times.
- Partial Refunds: In some cases, only a partial refund may be issued, such as if the item is not returned in its original condition, is damaged, or has missing parts.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different product, we recommend returning the original item for a refund and placing a new order for the desired item.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@vintatopic.click with a description of the issue and photographic evidence. We will offer a full refund or replacement for defective or damaged products, including covering the cost of return shipping.
6. Non-Returnable Items
The following items are non-returnable:
- Final sale or clearance items
- Personalized or custom-made items
- Gift cards
7. Changes to Our Refund and Return Policy
Vintatopic reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend that you review this page periodically for any changes.
If you have any questions or concerns regarding this policy, please feel free to contact us at:
Contact Information
Email: info@vintatopic.click
Phone: (410) 323-1730
We appreciate your understanding and look forward to providing you with exceptional service at Vintatopic.